In the complex ecosystem of emergency medical services, air medical transport represents one of the most challenging environments for clinical documentation. We are thrilled to announce a partnership with Life Link III, a leader in critical care transport, that addresses a fundamental challenge in flight medicine: maintaining comprehensive clinical documentation without compromising direct patient care.

The Documentation Dilemma in Air Medical Transport

Critical care flight teams operate in an environment where clinical priorities and documentation needs are often in direct competition. During transport, clinicians must simultaneously manage complex medical interventions while capturing crucial clinical data that downstream care teams will need for continuity of care.

"In air medical transport, the clinicians' cognitive load is already at capacity," notes Dr. Bjorn Peterson, Chief Medical Officer at Life Link III. "You're managing a critically ill patient in a confined space, often working through multiple clinical pathways simultaneously. Traditionally, documentation must wait until patient care has been transferred to the receiving facility leaving the flight clinician to rely on notes and monitor data. This will ensure accuracy and consistency in the documentation process.”

Ambient Clinical Intelligence in Action

This partnership introduces ambient listening technology specifically optimized for the air transport environment. Playback Health Pro captures clinical conversations, vital sign callouts, and intervention timing with high fidelity, even against the background of rotor noise and medical equipment. Our AI then processes this information in real time, structuring it into standardized clinical documentation that aligns with both transport protocols and receiving facility requirements.

Key clinical implications include:

• Continuous capture of vital signs trends and clinical interventions without manual entry
• Real-time transmission of structured clinical data to receiving facilities
• Automated documentation of medication administration timing and patient response
• Integration with existing clinical workflow systems and transport protocols

Implications for Clinical Quality and Research

Beyond immediate clinical care, our partnership with Life Link III creates new opportunities for quality improvement and clinical research in flight medicine. The systematic capture of granular clinical data enables:

• Analysis of clinical decision-making patterns in high-acuity transport scenarios
• Evaluation of protocol adherence and outcomes in specific patient populations
• Development of evidence-based transport protocols through comprehensive data analysis
• Enhanced clinical training through detailed case review capabilities

A New Standard in Transport Medicine

“Life Link III takes great pride in our history as early adopters of new technology, and this collaboration is a significant extension of that legacy,” said Kolby Kolbet, Chief Innovation Officer. “By integrating Playback Health’s ambient listening technology, we can ensure that our clinicians have more time to focus on patient care, while our documentation processes become more accurate and efficient. This partnership is a game-changer for emergency medical services.”

Playback Health Pro implementation across Life Link III's transport operations will begin immediately, with initial focus on documenting transcript sources and times from the crew phones. This systematic approach will allow for careful evaluation of our platform's impact on clinical workflows, documentation quality, and most importantly, patient care outcomes.