Our Story

It began with a humble iPod.
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Back in 2007, on New York’s Upper East Side, neurosurgeon Dr. David Langer saw his patients constantly overwhelmed by stress and information, often forgetting or misunderstanding their care instructions. He needed a better way to help them.

Enter the iPod.

Dr. Langer had an idea: why not use video? He started recording video instructions on his iPod for his neurosurgery patients, letting them replay and share their care plans at home. Inspired by the booming wave of smart devices and social media, Dr. Langer developed more ways for clinicians to communicate with patients through video at the point of care. By 2017, a clinical study showed that these videos significantly boosted patient satisfaction and hospital ratings—solid proof that he was onto something big.

Meanwhile, across town in Brooklyn, investment banker Greg Odland, a long-time friend of Dr. Langer, had his own revelation. After a nasty cycling accident, Greg was left with ligament tears, broken bones, and no memory of his ER care instructions. His discharge papers got lost in a taxi, leaving him frustrated and without crucial medical information. Greg quickly saw the immense value in Dr. Langer’s approach and the potential for a scalable mobile solution.

In 2018, they teamed up to create Playback Health. When the COVID-19 pandemic hit, the need for cloud-based sharing and patient engagement tools only became more urgent.

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testimonials from doctors

What some of our customers say

Arthur Jenkins, M.D. 
Jenkins NeuroSpine
"It was great! I saved over an hour and used it to scribe a complex inpatient consult."
Sanjeev J. Suratwala, MD, MBA
Syosset Hospital - Northwell Health
"It has been a revolutionary and game-changing experience for my office workflow! The ambient AI service has increased the number of patients seen during the day and reduced the charting burden significantly."
Dr. Paul Camarata
Chair of Neurosurgery - KU Medical Center
"This is incredible. I saw 20 patients today and have all my notes done. This hasn't happened in 25 years."
Lillian Heilveil
M.A., LMFT, PMH-C
"Playback Notes makes my job so much easier. I spend so much less time on notes now."
Dr. Griffin Baum, MD
NEUROSURGEON, NORTHWELL
"Playback's Ai scribe has helped me kickstart my practice and has been a competitive advantage for me when my patients shop for care."
Bruce H.
NEUROSURGERY PATIENT
"This is the first time in my life a surgeon has shown me this level of care, and I have had a total of 18 surgeries."
Sanjeev J. Suratwala, MD, MBA
Syosset Hospital - Northwell Health
"Everyone on our team has embraced this platform and these tools (including the technophobes!), since they are so easy to use and seamlessly integrate into our office workflows. If this is the future of AI and healthcare, sign me up!"
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Playback Health Today

Today, Playback Health is transforming healthcare communication. With a robust patient engagement platform, AI-driven clinical documentation, two Netflix documentaries, numerous awards, and a rapidly expanding client roster, the company continues to innovate, improving patient outcomes and giving providers more time to care.

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AI Ambient Listening
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Patient Journey Automation
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SOAP Notes Transformed
99%
Transcription accuracy
20%
Increase in productivity
3hr
Saved per day per clinician
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Our Mission

To give clinicians more time to care
meet our team

From Burden to Benefit: AI, Ambient Listening, and the Next Era in Healthcare

Dr. David Langer on determining AI readiness, embracing innovation, and navigating corporate needs with clinical innovation.
AI, Consumer Tech
5
min read
10.23.24
read now

AI to the Rescue

Playback Health CEO and co-founder Greg Odland on the game-changing solution to the growing crisis in healthcare
AI, Consumer Tech
5
min read
9.10.24
read now
AI, Consumer Tech
5
min read
9.10.24
read now
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